Effective Date: 2/18/26

These Terms and Conditions (“Agreement”) govern all services provided by Crowd Surf Media LLC (“Company,” “we,” “us,” or “our”) to any client (“Client,” “you,” or “your”). By engaging our services, signing a proposal, or submitting payment, Client agrees to the terms outlined below.

1. Services

Crowd Surf Media LLC provides digital services including, but not limited to:

• Website design and development

• Website redesign

• WordPress development

• Website maintenance and support

• Search engine optimization (SEO)

• Paid advertising management

• Branding and creative services

• CRM setup and configuration

• Marketing automation systems

• Workflow and funnel automation

• Email and SMS automation

• Lead capture and routing systems

• Third-party software integrations

• AI-assisted tools and automation

Services are limited to those specifically outlined in a signed proposal, estimate, scope of work (SOW), or invoice.

Any work outside the approved scope may require a separate agreement and additional fees.

2. Client Responsibilities

Client agrees to:

• Provide timely access to necessary platforms, hosting, domains, CRM systems, advertising accounts, and third-party software.

• Maintain active subscriptions for any required third-party tools.

• Provide accurate content, assets, credentials, approvals, and feedback in a timely manner.

• Ensure that all materials supplied to Crowd Surf Media LLC are legally owned or properly licensed.

Crowd Surf Media LLC is not responsible for delays caused by lack of access, incomplete information, or delayed approvals.

3. Payments & Fees

Fees are outlined in the signed proposal, invoice, or agreement.

Unless otherwise stated:

• Deposits are non-refundable.

• Monthly services are billed in advance.

• Payments not received within 15 days of the due date may result in service suspension.

• Late payments may incur late fees.

• Completed work remains the property of Crowd Surf Media LLC until payment is made in full.

No refunds will be issued for completed work, strategy development, custom builds, or automation setup.

4. Third-Party Platforms & Software

Crowd Surf Media LLC frequently integrates and builds upon third-party platforms, including but not limited to:

• WordPress

• Elementor

• GoHighLevel

• Zapier

• Stripe

• Twilio

• Google products

• Meta and other ad platforms

• Email marketing platforms

We do not own, control, or guarantee the performance of third-party software.

Crowd Surf Media LLC is not responsible for:

• Platform outages

• API changes

• Policy updates

• Account suspensions

• Subscription cost increases

• Service interruptions

Client is solely responsible for maintaining compliant accounts with all third-party providers.

5. Marketing & Automation Disclaimer

Automation systems, websites, SEO, and marketing campaigns are tools designed to improve visibility, efficiency, and lead generation.

However, Crowd Surf Media LLC does not guarantee:

• Specific revenue outcomes

• Sales performance

• Search engine rankings

• Lead volume

• Conversion rates

• Email or SMS deliverability rates

Performance depends on multiple factors outside our control, including market conditions, competition, ad spend, offer strength, sales processes, and customer demand.

6. Compliance & Legal Responsibility

Client is solely responsible for compliance with all applicable laws and regulations, including but not limited to:

• CAN-SPAM Act

• TCPA

• GDPR (if applicable)

• Data privacy laws

• Advertising regulations

This includes compliance related to:

• Email marketing

• SMS marketing

• Data collection

• Cookie tracking

• User consent

Crowd Surf Media LLC does not provide legal advice and shall not be liable for fines, penalties, or legal claims resulting from Client’s business practices or marketing activities.

7. Intellectual Property

Upon full payment:

• Client owns the final deliverables created specifically for their business (website design, approved automation workflows, branding assets, etc.).

Crowd Surf Media LLC retains ownership of:

• Proprietary processes

• Templates

• Frameworks

• Systems

• Code structures

• Automation methodologies

• Internal documentation

We reserve the right to reuse general frameworks and non-confidential systems for other clients.

Crowd Surf Media LLC may display completed work in portfolios, case studies, or marketing materials unless otherwise agreed in writing.

8. Ongoing Maintenance & Support

Unless explicitly included in a service agreement:

• Projects do not include ongoing updates, monitoring, or troubleshooting.

• Software updates, plugin conflicts, API changes, hosting issues, or automation failures caused by platform updates may require additional fees.

Maintenance services are governed by separate agreements when applicable.

9. Limitation of Liability

To the fullest extent permitted by law:

Crowd Surf Media LLC shall not be liable for:

• Lost profits

• Lost business opportunities

• Data loss

• Business interruption

• Indirect, incidental, or consequential damages

Our total liability under this Agreement shall not exceed the total amount paid by Client in the three (3) months preceding any claim.

10. Indemnification

Client agrees to indemnify and hold harmless Crowd Surf Media LLC from any claims, liabilities, damages, legal fees, or regulatory penalties arising from:

• Client-provided content

• Marketing communications

• Data misuse

• Legal non-compliance

• Misrepresentation of products or services

11. Confidentiality

Both parties agree to maintain confidentiality regarding sensitive business information shared during the course of the engagement.

Confidential information shall not be disclosed except as necessary to perform services or as required by law.

12. Termination

Either party may terminate services with written notice, subject to the terms outlined in the signed agreement.

Upon termination:

• Outstanding invoices become immediately due.

• Completed and paid-for deliverables remain with Client.

• No refunds will be issued for completed work.

13. Force Majeure

Crowd Surf Media LLC shall not be liable for delays or failure to perform due to events beyond reasonable control, including:

• Natural disasters

• Cyberattacks

• Internet outages

• Government actions

• Third-party service interruptions

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Connecticut.

Any disputes shall be resolved in the courts located in Connecticut.

15. Entire Agreement

These Terms and Conditions, along with any signed proposal, invoice, or Statement of Work, constitute the entire agreement between the parties and supersede all prior communications.