Privacy Policy

Effective Date: 2/18/26
Last Updated: 2/18/26

Crowd Surf Media LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us online.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information
Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing information

  • Project details

  • Any information submitted through forms, booking systems, or CRM automations

B. Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on site

  • Referral source

  • Cookies and tracking data

C. Client Data
If you engage our services, we may have access to customer data within your CRM, marketing systems, or website for the purpose of providing services. We process this data solely on your behalf.

2. How We Use Your Information

We use collected information to:

  • Provide and manage our services

  • Respond to inquiries and schedule consultations

  • Process payments

  • Improve our website and user experience

  • Deliver marketing communications (if opted in)

  • Build and manage automation systems

  • Comply with legal obligations

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our website may use:

  • Cookies

  • Google Analytics

  • Meta Pixel

  • CRM tracking tools

  • Advertising tracking technologies

These tools help us understand website performance, marketing effectiveness, and user behavior.

You may disable cookies in your browser settings; however, some features of our website may not function properly.

4. Email & SMS Communications

If you opt in to receive communications from us, we may send:

  • Marketing emails

  • Service updates

  • Educational content

  • Appointment reminders

You may unsubscribe at any time using the link in our emails.

If SMS communications are used, you may opt out by replying STOP.

We comply with applicable laws including CAN-SPAM and TCPA where applicable.

5. Third-Party Services

We may use third-party providers to operate our business, including:

  • Hosting providers

  • Payment processors

  • CRM platforms

  • Email marketing services

  • Automation platforms

  • Advertising networks

These third parties may have access to your information only as necessary to perform their services and are contractually obligated to protect it.

We are not responsible for the privacy practices of third-party websites linked from our site.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no system can guarantee 100% security. By using our website, you acknowledge and accept this risk.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill service obligations

  • Maintain business records

  • Comply with legal requirements

  • Resolve disputes

Client data within automation systems and CRMs remains the property of the client.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Opt out of marketing communications

To exercise these rights, contact us at the email listed below.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Client Responsibility for End-User Data

If you are a client of Crowd Surf Media LLC and use our automation, CRM, or marketing systems to collect data from your customers:

  • You are responsible for maintaining your own Privacy Policy.

  • You are responsible for obtaining proper consent for data collection and marketing communications.

  • Crowd Surf Media LLC acts solely as a service provider and processor of data on your behalf.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Crowd Surf Media LLC
Hartford, Connecticut
Email: [Insert Email Address]
Website: [Insert Website URL]